Scriptorium
Writing
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The Bottleneck
Documenting is not about understanding, it is about being able to choose
Every addition costs little now and a lot over time, and the cost is split between everyone. To remove something you first have to be able to describe it: without that, it is not a bad decision, it is a decision that never happens.
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The Bottleneck
We only digitize what has a deadline
Work with no name and no deadline blends into the day. Until we see it as a problem, we keep handling it the way we always have.
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The Bottleneck
Reading what customers write, without deciding it first
A cluster of 172 reviews, eleven categories and a precise score built on the mode: why grouping is not enough to understand what customers are writing.
